wah shiok! they deliver to bedok! at that time (now they modified the delivery system) they had a few different delivery points, one being bishan at 6.45pm (thats where i work!) and another being bedok at 5pm (that’s where i live!) among many other locations. deliveries were only on wednesdays and sundays and they were supposed to call 3 days in advance to confirm my order.
i made my order on 30th may for a sunday bedok delivery. no call on thursday or friday. i thought my orders werent accepted. then came saturday late afternoon. they called to confirm my orders, 1 box of half dozen donuts and 1 packet (consisting of 20) of bavarian munchkins. be at bedok control station at 5pm SHARP.
decided to be early just incase. arrived at bedok control station at 4.50pm.
waited and waited.
5pm came. no donuts. called the hotline. was told that delivery time was from 5pm – 5.15pm due to traffic what nots.
that wasnt highlighted in the phonecall. shit. shouldnt have came early.
waited and waited. tmd hot.
5.20pm. no sight of donuts. but the mrt station seemed very crowded that day.
5.25pm, i see 2 men carrying huge ass boxes and a crowd of about 20 – 30 ppl swarmed towards him. needless to say, i walked over.
saw him unpacking dunkin’ donuts. tmd a lot of people.
guy giving out donuts was sweating so much that he could fill up a cup of water with his sweat, he was dripping wet! eeeeeeeeeeeee.
finally my turn, guy looked at order sheet and reconfirmed my order and looked for the goods.
he picked up one box of donuts and looked at me for a while, stared at his partner and said to me ‘i left the munchkins at the shop’, with a blank expression without any apology or what. and just waited. WAIT FOR WHAT?! MUNCHKINS TO FALL FROM THE SKY?!
definitely not a smiley day.
pissed off nad told sweaty guy nicely (controlling my anger), ‘ok give me the box then.’.
sweaty guy placed dunkin’ donuts into a red pasar plastic bag and his sweat dripped onto the plastic bag. eeeee. took my money and just moved onto the next customer.
WHERE’S MY APOLOGY? SHOULDNT YOU HAVE THE DECENCY TO JUST SAY A SORRY?!
bad bad bad bad bad experience! bad bad bad bad service!
the guys werent even dressed in uniforms, were in plainclothes and they were sweating like mad! yikes! super unhygienic. they were super late and they didnt handle the crowd properly. i thought the least they could do when they had forgotten my orders were to give a simple apology. but no! not even a sorry. they didnt even smile or what, just give donuts and turned away. so much for customer service.
the donuts were good but i will not order from the delivery service anymore. not even a single apology when they missed out my order. isnt that the least they could do? apparently im not the only one whose orders were missed out. one girl beside me was told they didnt have her order. poor girl. and they called her yesterday to reconfirm her orders. like wtf?
i rather travel to jb to get my donuts in future.
hell hath no fury like a
woman blogger ‘scorned’. as word spreads about the lousy service, my friends and other bloggers are also spreading the word around.
check out cowboycaleb’s, kevin’s, kennysia’s, mooiness’s and jenny’s blogs. and yes, it has also spread to forums like the cowboybar, sgcollect, hardwarezone, battle of the box (bob?) and a parenting portal called idobaby. oh, just found out that i’ve been tomorrow-ed.
the person who tomorrow-ed me has a wicked sense of humour. super big pun sia. [but i’m nadnut not Nadnut :(] yes yes, spread the love baby.
bah. kennysia is such an arse. he sent me some pictures of krispy kreme donuts. with the subject as hehee. tmd. idiot sia!
*grumbles* why isnt there a krispy kreme outlet in perth?!?