No Signboard delivers appalling service

As someone who has always been in the service industry, I believe that no matter how shitty your day is, you must always deliver tip-top service.  If one can’t do so, perhaps one should stick to a data entry job instead.

Imagine my surprise when I heard about the appalling service to my friends. They were careless, they were not remorseful nor were their service acceptable in any case.

Do read the feedback letter sent to No Signboard. And if you have had any such experiences happened to you, please share it with me.



My husband and I were the first customers at your Vivocity branch on Saturday. It was empty when we entered, and we subsequently ordered some dimsum.

When we called for the bill, we were the first customers to ask for the bill, which I paid for with my Citibank Dividend card. As my water glass was empty for sometime already because no one filled it up, when the bill returned for my signature, I asked the server to top the water glass up. Subsequently, when I took my receipt from the bill folder, there was no credit card within.

The server firstly said “Impossible, I put it inside.” When I pointed out that it was not, she started glancing over on the table and at my wallet. I explained that the other Citibank card was the Citibank Tangs card. My husband searched my bag. It was not around my table. She then went back to the counter looking for it.

She repeated “It’s not possible” a few times in chinese, and she was just looking around, not actively searching. I was the one who got on my knees under my table to search for the card. For 10 minutes, besides standing around my table and looking and glancing around the counter, she did no active searching, except between the newspapers that I was reading. I explained that I did not take the credit card, to which I can only describe as disbelief on her face.

She offered no apologies. There was no further assistance from any other staff, and no expedition to any senior staff or management. After 10 minutes, she asked me for my number and name so she could contact us if someone found it.

I asked to see the manager, which she replied was not in yet. I asked to see the most senior staff around, to which she went grudgingly. When the senior staff came, I explained everything to her (because obviously the other staff did not) and pointed out no apology was offered, she only meekly whispered “sorry” with no sincerity. After taking down my details, I left the restaurant. At that moment, I had already cancelled my card, since I have no assurance from your staff that it could be found. 2 minutes after I left, the senior staff ran after us, explaining that she found the card tucked somewhere else. It was already too late, the damage was done.

Now I am granted the inconvenience of having to wait for my credit card to be replaced from the bank. Imagine if I was a tourist, having to call my bank to block the card and request a replacement?! I was lucky that no travel was required from me this week for work, because then I would imagine the amount of inconvenience that would follow!

All I wanted was a nice simple brunch at your outlet. Instead, I was offered the feeling that our credit cards were not a priority to your establishment. I repeatedly told the staff that my financial security could be compromised since they lost the card, what if someone took it and used it?! They only returned blank faces back to me. No apologies was given, until I finally lost my temper after 10 minutes. No proper assistance and no expedition was given.

This must be a big joke. Your establishment obviously does not care for proper customer service nor sequence. I will not even dream of dining at No Signboard now, since my credit card was treated with such little respect and priority. Shouldn’t your staff know by now that it is important and even a basic thing to not lose the customer’s credit card, much less imply that the customer herself lost it?!

You have no idea how angry I am. The amount of insincerity and indifference suffered at your restaurant will keep me and my friends away from your restaurant for a long time. Be assured that I will spread the word of this incident to the community. I will not be able to have that 15 minutes of my life back, when I was treated with such incompetence of service (that’s the only phrase that suits this scenario).

I am also from F&B and the service line. I know it’s easy for the credit card to drop out of the bill folder. That is why you pay more attention to it. It’s not rocket science, but a simple and easy step to do. and that does not exonerate your staff of being more cautious, because it’s money! I really wonder what your establishment is doing to prevent that. From what I see, nothing.

Your staff have my number. Yet your manager has not called to apologise. This really shows me how much your establishment cares about its customers.

I can bring my money elsewhere to dine. Just because I’m not a VIP, doesn’t mean that the basic customer shouldn’t be treated with the same and equal amount of respect.

7 thoughts on “No Signboard delivers appalling service”

  1. I would have called the police immediately once I got the feeling that they “can’t be bothered about my case” and accuse the staff of stealing my credit card with the intention of cheating/forgery… Who knows right? There’s so many such cases nowadays. I’m sure once the police comes, your card will miraculously appear within seconds. Better to be safe than sorry. =)


  2. I’ve gotten really appalling service as well, but at the Esplanade branch.

    This is probably the first seafood place I’ve encountered that sells chilli crabs that the wait staff don’t have the brains or initiative to actually provide nutcrackers, finger bowls or wet towels. And trying to flag the service staff here is harder than hailing a cab during peak hour.

    The food is actually quite decent, but nonchalant and uncaring service from obviously untrained mainland Chinese staff with no understanding of basic English?

    No Signboard? Should call themselves No Service instead.


  3. I always wanted to go and try the chilli crab there, unfortunately, or fortunately I did not make it there. Will definitely help to pass the words of bad service around to my friends, friends’ friends, friends’ friends’ friends and relatives. : )


  4. I always wanted to go and try the chilli crab there, unfortunately, or fortunately I did not make it there. Will definitely help to pass the words of bad service around to my friends, friends’ friends, friends’ friends’ friends and relatives. : )


  5. Hey, I’ve tried no sighboard at Geylang’s branch and it’s service was great ! They provided me and bf and extra plate for our shells.. And they provided us two nutcrackers seeing me and bf fighting for it. (We didnt request for it)
    But to note, we went there at 530pm on a sat evening. There was only a couple of tables.
    Well, there’s free parking too ! 🙂

    To to fair, I’ve went to Vivo’s branch before and their service was reallyyyy bad.
    Couldn’t get the wait staff attention with 5 pple from my table waving. Even waiting for the hot water to be refill took 15mins.


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