As some of you guys may know, I am currently studying part time for my degree at MIS (Marketing Institute of Singapore). Reason why I have chosen MIS? It was partly due to its fantastic location and of course being the choice of degree.
I have been studying at MIS for a good 4 trimesters now. (Instead of semesters, it’s trimesters here. Sadly we have to do summer sems). So far I was very pleased by the service of some of their staffs e.g. Wendy, Evelyn, Lela and Nur.
But recently all MIS have to offer were bad service and setbacks.
Firstly the great location of MIS (at Prinsep Street) is no more. They have chosen to move over to a rather ulu place near the Tanjong Pagar’s railway station but even more ulu. Not only is it bad enough that the location shift was at a rather bad location, the notice period given to the students was of the very last minute. I was supposed to start school on the 14th but guess when was I informed of the move?
I was not even given a week notice. If one of the MIS staff had not decided to sms me to check if I had received the email, I would have gone to class at the WRONG SCHOOL. Shouldn’t ample notice be given to the students regarding the shift? Afterall most of us chose MIS due to it’s centralised location. I did a check among my fellow classmates and turns out that not everyone knew about the relocation thru a MIS staff, infact some of them found out thru friends. Apparently MIS did not even have the decency to send an email blast to ALL students and chose only to inform SOME students.
Apparently many students emailed MIS on this note, showing their “displeasure” but not all emails were replied.
The last I checked, I had paid my student fees for my degree in a lump sum in the beginning of the course back in 2006 and had paid my MIS student fees too. Apparently the student fees paid to MIS was not enough for them to even give good service.
Aside from the relocation issue, one of my classmates suffered a bigger “loss” due to MIS staff’s negligence. She and I were from the same poly, same course and graduated the same year. When I enrolled into MIS, I was given 12 exemptions and she was given only 9 exemptions. We only found out about it after bumping into each other in one of our classes. Not only did the poor girl have to do additional modules, she had to PAY for the additional modules. Shouldn’t be a refund be given in any case? Not only did she had to waste time doing those modules (and could have graduated way earlier), she had to waste money too?!
Next up, another case, apparently our exam results were out last Wednesday. I received my marks for one module and a “Grade Not Submitted” for another. I called a staff and requested for my results. Till today there is no news. I called one of their staff, apparently a newcomer who told me to “email the unit controller yourself”.
WAIT. What’s the use of MIS then? Aren’t they the go-between?
IF I’M GONNA EMAIL THE UNIT CONTROLLER MYSELF, WHY NOT YOU REFUND ME MY SCHOOL FEES TOO? I DON’T SEE ANY DAMN SERVICE FROM THEM ASIDE FROM PHOTOCOPIED NOTES!
Apparently this said staff told the same thing to a classmate.
Oh wait, I only received an email by another staff to the unit controller about my results. YOU MEAN IT TOOK YOU A WEEK TO EMAIL THE UNIT CONTROLLER?!
Maybe that’s why the said staff told me to email the unit controller myself! MIS was obviously that inefficient that it took a week to bloody email him!
Not only was the staff NOT friendly nor helpful, she was bloody patronising me when I asked her why isn’t MIS emailing the unit controller?
“It’s not our job to email the unit controllers about the results. It’s not controlled by us.”
DAMN IT. I KNOW IT’S CURTIN’S CONTROL ON THE RESULTS. BUT WAIT, YOU DON’T DO ANY LIAISON WITH CURTIN DIRECTLY?!
How about I take up the role to email Curtin directly regarding such errors in future and MIS can pay me?
Since obviously they do not respond to verbal complains nor emails (pls see below), I thought better to write this down. When I complained to a fellow blogger about my plight earlier, he told me MIS was known for it’s atrocious service. Interesting. Supposedly MIS’s core values are Trust and Service Quality. Service Quality my ass!
I’m glad that it’s my final two trimesters in MIS. I know I am not the only unhappy student here. There better be explanations. Or maybe their PR person isn’t working too?
Thanks for the great service MIS.
Maybe I should write a letter to the newspapers and spread the word to the online community. But most importantly, to all the working professionals looking to study part time.
Maybe that will garner a response. One week later. (I was deliberating whether to post this entry but after everything, all the complains I’ve heard to all the fuckups, I believe most of us have had enough.)
Check out the map. Can you even spot the ulu campus? Click to enlarge btw.
Apparently a classmate Kase has emailed MIS and have yet to receive any reply. Apparently emails to MIS does not work too.
Subject: RE: Notice of Relocation [MIS]
Date: Wed, 5 Mar 2008 17:27:41 +0800
That is not the point, I understand that moving into a new campus should definitely provide us with better facilities but I am disappointed that I am not informed directly via a MIS stuff instead am notified via viral emails.
Even some of my classmates aren’t aware of this.
Moving a school, to a new campus should be known to students even when the campus is under renovation.
You have to prepare students mentally. Most of my peers agreed that one of the main reasons we choose MIS was based on its centralized location.
Now that the school has moved “SUDDENLY” not only has it bought upon unhappiness among us, we are also worried about the poor communication channel the school has used to inform us about the reallocation.
MIS is a marketing school, how can such controversy take place???????